Aquatics Director

Join our dynamic team as an Aquatics Director and lead the development, management, and success of our first responder staff and facilities. This energetic role is perfect for a passionate leader with extensive customer service, first responder experience, and team supervision. You will oversee Lifeguard and member services staff, ensure a safe, high-quality aquatic environment for our patrons, make small equipment repairs and manage pool logistics at our outdoor facility. Your leadership will inspire staff, elevate guest experiences, and be a key player on our management team.

• •Manage all aspects of aquatic facility operations, including scheduling, maintenance, and safety protocols
• •Oversee the recruitment, onboarding, scheduling, and development of up to 45 Lifeguard and Membership Services team members (staff numbers vary seasonally)
• •Lead and supervise a team of lifeguards, front desk staff, and ensure smooth daily operations while delivering exceptional guest services
• •Develop and implement training programs for staff on safety procedures, customer service excellence, and emergency response
• •Maintain accurate reports on facility usage, incident logs, safety inspections, and make small necessary repairs to deck equipment (lane lines, reels, flags, etc.)
• •Provide regular performance feedback, support certification and training requirements, and foster a collaborative and inclusive team environment
• •Ensure appropriate staffing levels to meet operational needs and provide on-call coverage when necessary
• •Review and approve time cards prior to bimonthly payrolls
• •Ensure regular audits, up-to-date staff certifications, and monthly Lifeguard in-services occur and meet association standards
• •Run a minimum of five lifeguard certification programs per year to members of the public
• •Certify all aquatics staff throughout the year
• •Maintain pool logistics for all aquatic programs throughout the year in both pools
• •Possess a high level of organization and communication to ensure lane space remains trackable and without conflict
• •Work with the Executive Director to compile quarterly lane usage reports to compare to budget predictions

Required:

• •Proven leadership experience in aquatics management or related first responder environment
• •5+ years of Lifeguard experience
• •Lifeguard Instructor Certification (if expired must recertify within 60 days) with experience running certification classes
• •U.S. Lifeguard and Lifeguard Instructor Certification
• •High school diploma or equivalent
• •Fluent English
• •Supervising experience with a strong ability to motivate and develop teams
• •High skill level in forms/Excel & writing skills with attention to detail in pool lane management
• •Ability to maintain documentation and operational records of equipment repairs and inventory
• •Strong communication skills with the ability to handle scheduling conflicts & shift management efficiently
• •Ability to commute to Burlingame, CA 94010 (or relocate before starting work)

Work Location: In person

Must be available during the week & on weekends for shifts. Pool shifts are 5:00am-8:30am, 10:45am-3:00pm, and 6:00pm-10:00pm. The pool is open most holidays 7:00am-4:00pm.

Pay: From $75,000.00 per year

Benefits:

• •401(k)
• •Health insurance
• •Dental insurance
• •Vision insurance
• •Paid time off
• •Flexible schedule
• •Employee discount